Frequently Asked Questions

activfive

General

Do I need a smartphone to use Activ5?

Yes, a smart phone is required to use Activ5. Activ5 is compatible with most Android & iOS Devices.

Does my phone need to be connected to the internet or a mobile data plan to use Activ5?

You need an internet connection or mobile data plan to download the Activ5 app and create an Activ5 account for the first time. After you create your account, no internet connection is required to use the Activ5 device and app. However, if you use the app while you are not connected to the internet, your workout data will not be uploaded until the next time you reconnect to the internet.

Is Activ5 suitable for people with physical disabilities?

The Activ5 is a great way for those with physical disabilities to build strength, increase metabolism & tone your body. However, we alway reccomend you consult a physician to see if isometric exercise is reccomended for you.

Is Activ5 suitable for the blind?

The Activ5 Training App is not fully accessible to the blind and visually imparied at this time, but we are looking into universal support in the future.

Is Activ5 suitable for senior citizens?

Yes, the Activ5 adapts itself to everyone’s strength, so it can be a great workout for senior citizens. However, we always recommend you consult a physician to see if isometric exercise is recommended for you.

Can the Activ5 training app be accessed from a computer?

At this time we do not offer a desktop version of the Activ5 training app.

Is there a Windows version of the Activ5 training app?

We do not have a Windows version at this time.

Is the app free?

Yes, the Activ5 app is free and can be downloaded from the Apple & Google app stores.

Where can I find the Activ5 Training app?

The Activ5 Training App is available in the Apple and Google App stores. Simply search for “Activ5” or “Activbody” in the app store to download.

Are there other apps I can use my Activ5 with?

Yes, the Activ5 works with multiple apps. Simply search “Activbody” in your Apple or Google app store to see our selection of apps that pair with the Activ5 device.

Does Activ5 track my calories burned?

Activ5 will track calories burned if the app is connected to the Apple Health app on your iOS phone.

Will my data transfer to my Apple watch if I use my Activ5 with my iPad?

No, Apple does not support Apple Health on iPads. Therefore, the Activ5 Training app cannot send the training data performed on an iPad to Apple Health.

Can I log into my account on different platforms? (Android and iOS)

Yes, you can use your log in credentials to access our apps on different platforms. We are compatible with most iOS and Android devices.

Is there a way to update the email address associated with my Activ5 account?

Updating your email address is not possible with our current system.

However, we do not do email validations, so if your email is no longer valid (i.e. changing the internet provider from Cox to ATT), you can still continue to use [email protected] as an Activbody account on our app.

How do I return my Activ5?

To return your Activ5, please notify the Activbody team at [email protected] and then ship it to our corporate address with a copy of your receipt or proof of purchase in the package. We only accept returns that were purchased directly from our website and returns must be sent back to us within 30 days of purchase:

Activbody, Inc.
ATTN: Returns
4435 Eastgate Mall, Suite 100
San Diego, CA 92121

Can I use my Activ5 if I have high blood pressure?

The Activ5 is not reccomended for users with high blood pressure. We recommend consulting a medical professional to see if the Activ5 is suitable for you.

What countries do you ship to?

Activbody ships to the United States when ordered directly through our website, however, we have 3rd party distributors in a variety of countries accross the globe. To see if we ship to your country, please email [email protected].

Can I use my Activ5 device with more than one Activbody app at once?

No, to connect your Activ5 device to a different app, you must first close all other Activbody apps open on your phone or tablet. The Activ5 device cannot be used simultaneously with multiple apps.

Device

How do I charge my Activ5?

The Activ5 is battery operated and comes with a AAA battery installed.

How do I replace my battery?

What type of battery does Activ5 use?

The Activ5 uses one AAA battery.

How do I connect my Activ5?

To connect your Activ5 to your iOS or Android device for the FIRST time:
1 – After you enter your info into the app, you’ll see the “Let’s get your device connected” section.

2 – Turn the Activ5 on & the blinking BLUE light will start (on your phone, make sure Bluetooth is ON)

3 – The app will see your Activ5, which will have a name like “Activ5 XX-XXXX”

4 – Tap on your Activ5’s name & the light on the Activ5 will turn GREEN – connected!

5 – Give your Activ5 its own name (e.g. “Pat’s Activ5”)

NOTE: The steps above are to be done within the Activ5 training app itself, not in your phone or tablet’s Bluetooth settings.

To connect your Activ5 to your iOS or Android device AFTER the first time:
AFTER the first time, your phone & your Activ5 will know each other.

1 – Open the app on your phone & turn on your Activ5

2 – Your Activ5 light will turn from BLUE to GREEN and you’re connected!

3 – Select a workout or exercise and start

If you are having connection issues, here is how you can troubleshoot:
1 – make sure Bluetooth is turned on in your phone’s SETTINGS, airplane mode sometimes shuts off Bluetooth

– If step 1 doesn’t work, then:

a) Turn off Bluetooth in your phone’s SETTINGS
b) Quit the Activ5 app
c) Turn ON Bluetooth in your phone’s SETTINGS
d) OPEN the Activ5 app

Android Users:
Check your Activ5 permissions if you are still having issues connecting. To do that:
1 – Go to Settings in your phone or tablet –> Click Apps –> Click App Permissions
2 – Select Activ5 & make sure location permission is ON

Is there a specific way to hold the Activ5?

Can an Activ5 be used by more than one person?

Yes, each Activ5 can be used my multiple users. Each user must download the app on their individual devices and create their own unique accounts.

How do I disconnect my Activ5 from my phone/ tablet?

How do I connect my Activ5 to my Apple watch? (iOS only)

First Time User:
When you log into the Activ5 training app for the first time, the app will prompt you to allow health access. Once you are at this screen click “Turn All Categories On” and then click “Allow” in the top right hand corner.

Existing Users:
If you already have an Activ5 Training app account, you can connect your app to Apple Health by clicking “Profile” on the bottom right hand side of the screen of the Activ5 Training app. Then, click “Connect to Apple Health”. Next, click “Turn All Categories On” and then click “Allow” in the top right hand corner.

Can I use Activ5 with my AppleTV?

The Activ5 training app does not currently have an Apple TV app, however, you can airplay any of our apps onto an Apple TV by connecting to your Apple TV in your phone’s settings and then powering up our app.

Is my Activ5 waterproof?

The Activ5 can take humidity and sweat but it is not designed to be used underwater, so it will likely stop working if it is completely submerged in water.

Does my Activ5 come with a warranty?

Yes, the Activ5 comes with a one year limited warranty. For more information, please visit https://activbody.com/warranty/

App

What is Max Power?

Every Activ5 exercise is customized to your unique strength level. To personalize each exercise, you will need to set your MAX POWER before starting the exercise. During this step, the Activ5 app will ask you to adopt the correct exercise pose and apply maximum pressure to the Activ5 device. As you do this, you will see your MAX POWER reflected on the Activ5 app.

How do I set my Max Power?

To set your Max Power:

1 – select an exercise

2 – tap on “SET MAX POWER” at the bottom of the screen

3 – adopt the exercise pose as instructed, squeeze your core, and press hard!

4 – after a few seconds the app will register your max power & the calibration is complete

How do I favorite an exercise?

To make an exercise or workout a favorite, simply tap on the star next to the title so that it turns orange

– For EXERCISES, the star is to the right of the exercise description
– For WORKOUTS, the star is below the workout title

How do I change my theme?

To change your theme, click on the “Profile” icon at the bottom right hand side of your app.

Then tap “Themes” and select your desired theme.

Can I update the coaching curve?

Currently you cannot customize the workout curve. The workout curve has been designed for maximum benefit for each individual user by our certified trainers.

Can I create my own workouts?

No, but you can favorite your favorite exercises to create a workout “playlist” with exercises of your choice.

Can I create my own exercises?

No, this is not a feature we currently offer. We are always looking to improve our customer experience, so if you have feedback or additional features you’d like to see added, you can email us at [email protected].

Why does my Activ5 need to know my location? (Android only)

A location permission is required because Bluetooth scans are used to gather information about the location of a user in order to pair the device. However, this location info is used only for device scanning and Activbody does not actually collect any location information about a customer.

activforce

General

How can you access patients’ data in the app?

Patient test data is stored in the ActivForce Dashboard, which can be accessed from a web browser at the following link: https://activforce.activbody.com

You are given a free 60-day trial with your purchase of the Activforce Kit, but it requires a yearly subscription once the trial period ends. For more information on dashboard pricing, please email [email protected].

What countries do you ship to?

Activbody ships to the United States when ordered directly through our website, however, we have distributors in a variety of countries accross the globe. To see if we ship to your country, please email [email protected].

Where can I access my dashboard?

To access the Activforce dashboard, please use the following link: https://activforce.activbody.com

Can multiple clinicians use one dashboard?

Yes, dashboard subscriptions can be purchased for multiple users.

What is a dynamometer?

A dynamometer measures the strength of different muscle groups and provides resistance which matches that of the patient, allowing for automatic accommodations for weakness, pain or fatigue at specific points in each person’s range of motion.

Do the Activforce accessories affect the accuracy of the measurements while strength testing?

No, using the accessories does not affect the accuracy when strength testing.

However, if you notice that when you put the Accessory Attachment/Vest on your Activ5 device that it starts to measure force without applying any additional pressure to it, there is a way to reset the device back to 0.

If that is the case, please follow the following steps:
1. click the settings button on the top right corner of your Activforce app
2. click “Tare Activ5” (your Activ5 device must be connected to the app in order for this to work)

Can I use the same account with my Activ5 and ActivForce?

The same username and password can be used for the Activ5 and Activforce apps, however, you have to purchase Activforce separetely to access the Activforce app.

Can I measure in newtons?

Yes, you can show force using any desired units including imperial, metric and newtons.

How do I use the Activforce accessories?

The Accessory Attachment is placed around the Activ5 device. For proper fit, slip it around the device so that the Activ5 logos on both items match positions. Once the Accessory Attachment is on, it can be used to attach the other accessories.

The wraps are used to attach the Activ5 device to different body parts (i.e. palms, wrists, feet, etc.). Simply wrap it around your body part of choice and attach the Activ5 device for use.

For more assistance on how to use the Activforce accessories, tap the Settings icon on the top right corner of your app and select Help. Then, scroll to the bottom of the webpage and click Activ5 Accessory Manual.

Can I print the graphs on the Activforce dashboard?

This is not currently a functionality of the dashboard, however, you can download the data into a CSV file.

Can I create custom protocols?

No, but this feature will be added in Fall 2019.

Can I log into my account on different platforms? (Android and iOS)

Yes, you can use your log in credentials to access our apps on different platforms. We are compatible with most iOS and Android devices.

Is there a way to update the email address associated with my Activforce account?

Updating your email address is not possible with our current system.

However, we do not do email validations, so if your email is no longer valid (i.e. changing the internet provider from Cox to ATT), you can still continue to use [email protected] as an Activbody account on our app.

How do I return my Activforce purchase?

To return your Activforce purchase, please notify the Activbody team at [email protected] and then ship it to our corporate address with a copy of your receipt or proof of purchase in the package. We only accept returns that were purchased directly from our website and returns must be sent back to us within 30 days of purchase:

Activbody, Inc.
ATTN: Returns
4435 Eastgate Mall, Suite 100
San Diego, CA 92121

Can I use my Activ5 device with more than one Activbody app at once?

No, to connect your Activ5 device to a different app, you must first close all other Activbody apps open on your phone or tablet. The Activ5 device cannot be used simultaneously with multiple apps.

Device

Can multiple clinicians use one device?

Yes, each Activ5 device can be used by mulitple clinicians. Each clinician must download the Activforce app on their indiviudual devices and create their own unique accounts.

Does the device ever need to be calibrated?

No, the device does not need to be calibrated.

How accurate is the device?

1.4 lbs +/- 5% of the applied force

What is the maximum force the device can measure?

200 lbs, 90 kg

How do I connect my Activ5 device to the Activforce app?

To connect your Activ5 to your iOS or Android device for the FIRST time:
1 – After you enter your info into the app, you’ll see a blue “Connect Device” button. Click the button and turn on your Activ5 device.

2 – Once the Activ5 device is on, the blinking BLUE light will start (on your phone, make sure Bluetooth is ON)

3 – The app will see your Activ5, which will have a name like “Activ5 XX-XXXX”

4 – Tap on your Activ5’s name & the light on the Activ5 will turn GREEN – connected!

5 – Give your Activ5 its own name (e.g. “Pat’s Activ5”)

NOTE: The steps above are to be done within the Activforce app itself, not in your phone or tablet’s Bluetooth settings.

To connect your Activ5 to your iOS or Android device AFTER the first time:
AFTER the first time, your phone & your Activ5 will know each other.

1 – Open the app on your phone & turn on your Activ5

2 – Your Activ5 light will turn from BLUE to GREEN and you’re connected!

3 – Select a patient and protocol and start testing

If you are having connection issues, here is how you can troubleshoot:
1 – make sure Bluetooth is turned on in your phone’s SETTINGS, airplane mode sometimes shuts off Bluetooth

– If step 1 doesn’t work, then:

a) Turn off Bluetooth in your phone’s SETTINGS
b) Quit the Activ5 app
c) Turn ON Bluetooth in your phone’s SETTINGS
d) OPEN the Activ5 app

Android Users:
Check your Activ5 permissions if you are still having issues connecting. To do that:
1 – Go to Settings in your phone or tablet –> Click Apps –> Click App Permissions
2 – Select Activ5 & make sure location permission is ON

How do I charge my Activ5?

The Activ5 is battery operated and comes with a AAA battery installed.

How do I replace my battery?

What type of battery does Activ5 use?

The Activ5 uses one AAA battery.

Is my Activ5 waterproof?

The Activ5 can take humidity and sweat but it is not designed to be used underwater, so it will likely stop working if it is completely submerged in water.

Does my Activ5 come with a warranty?

Yes, the Activ5 comes with a one year limited warranty. For more information, please visit http://activbody.com/warranty/

App

What is the difference between Quick Test (Single Patient) and Standard Test (Multiple Patient) mode?

Quick Test mode is best for quick on-the-go assessments. It measures peak force and provides a force to weight ratio. Data from this mode cannot be saved and viewed to the ActivForce Dashboard.

Standard Test mode allows for you to create patient profiles, select from muscle testing protocols, save, and view patient data on the ActivForce Dashboard.

How do I change the duration of the Quick test?

To change the duration of your test, click the Settings icon on the top right corner of your app and select Test Time. From there you can manually select any duration between 1 and 60 seconds.

Where can I access strength testing guides?

Tap the Settings icon and select Help. Scroll to the bottom of the webpage to view the Activforce Strength Testing Guides.

How do I choose a different testing protocol?

To choose a different testing protocol, select the patient you would like to test and click Test Area(s) to select your preferred protocol(s).

Where can I find the Activforce app?

The Activfroce app is available in the Apple and Google App stores. Simply search for “Activforce” or “Activbody” in the app store to download.

Why does my Activ5 need to know my location? (Android only)

A location permission is required because Bluetooth scans are used to gather information about the location of a user in order to pair the device. However, this location info is used only for device scanning and Activbody does not actually collect any location information about a customer.